COVID-19 (coronavirus) Resources: Information for our customers and community.

SJV Connect
SJV Smart

SJV Data Solutions' Response to COVID-19

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As we evaluate the increasing global concerns surrounding COVID-19 (Coronavirus), we want you to know that we are actively monitoring this evolving threat and to take a moment to share some elements of our business continuity plan (BCP) to ease concerns regarding our ability to provide service while we navigate the true impact of this pandemic. We also want to take this opportunity to provide the most up-to-date information we have on how COVID-19 is currently impacting background screening across the globe.

As an extension of our BCP we have plans designed specifically for reacting to a health epidemic/pandemic, to include multiple stages based on the risk severity. As of this moment, we are operating at a stage of heightened awareness and enforcing common sense practices around health and hygiene to ensure we maintain a healthy office and are able to maintain service levels. For clients that would like to review a copy of our BCP in full, please email us at support@sjvassoc.com.

Should the need arise, the majority of our workforce is able to be remote within less than 24 hours and can function remotely with little to no interruption to our service and communication. For now, our offices are open and we are operating, business as usual. 

Are Your Searches Affected? 

Updated: March 24, 2020

While our automation library and data products remain largely unaffected, there have been a significant amount of court closures throughout the country over the last 10 days. We are emailing our clients on a daily basis to notify them of all new closures, delays and reopenings.

Further, clients can visit SJV Connect throughout the day for real-time updates available via our interactive map which can be found here at https://connect.sjvassoc.com/

The International Impact 

Regarding International impact, at this time over 100 countries have laboratory-confirmed cases of COVID-19. However, the only delays SJV has experienced are with criminal orders out of China and Italy. International employment/education verifications may also be intermittently delayed depending on school/business closures at the time verification attempts are being made.

Stay Informed 

Updated information regarding delays will be posted on SJV Connect as they are received. SJV clients will also receive email notifications in the event of any material changes.  As an organization focused on the well-being of our employees as well as our responsibility to our clients, please rest assured that we are actively taking measures to ensure the safety of our team and viability of our services. 

If you have any questions regarding our continuity planning or anything else, please do not hesitate to email support@sjvassoc.com or call us at 800-203-0582.