We hosted a webinar last Friday, with nearly 100 CRAs in attendance. The topic: helping CRAs prepare for the "getting back to business" phase of COVID-19. Things seem to be changing around the nation as cities and states begin to re-open, and we are seeing evidence that courts are following suit. As we contact courts to get status, we are seeing more and more come back online.
Given that, it's important for CRAs to know how to prepare for this new phase, and what SJV is doing to help.
Key Topics Included:
- Facts and figures around court status today around the nation.
- For courts that are reopening, what that typically looks like.
- Expectations for CRAs and end-users for the initial reopening phase.
- Tools and techniques CRAs should be deploying to ensure quality resorts for their clients.
- How SJV is handing the backlog of orders, how we are keeping our court researchers safe, and what tech tools we are providing to you.
- What "The New Normal" looks like in the coming weeks and months.
We recommend giving it a listen, as we cover some important information and show off some new technology for CRAs. But if you just want the spark notes of what actions SJV is taking, here they are:
We’re closely monitoring the courts and determining what steps we can take to begin processing orders; this includes proactively communicating with courts that are currently closed to ensure we know when they reopen, and in what capacity.
Every court situation is different. Some will reopen with more-or-less full services, but others will have limited service availability, allow only court-personnel, or operate on an appointment-only basis. We’ll work within whatever context we need to, but our ideal situation looks like this:
- We’re planning to process clears (searches with no hits) first and will begin processing the hits after the initial pass of clears. This will ensure that most of your work will be completed quickly.
- For areas where clients have opted-in to an alternative resource, we’ll immediately switch back to the primary source, soon as we’ve verified its available.
- We’ll continue to provide updates on courts via a balanced approach of SJV Connect updates and emails.
This is a developing situation. In the interest of transparency and preparedness, here are some considerations to keep in mind:
- Previous turnaround time estimates will likely be impacted as courts introduce social distancing measures that will impact the number of people who can conduct research in the courts at the same time. We’ll try our best to hit our usual turnaround times, but we expect some delays.
- Courts that re-open may be subject to closure if they have an outbreak and we will be monitoring this closely. Likewise, states and cities may re-close depending on how COVID-19 responds to relaxed social distancing measures.
- We are ensuring that our employees feel safe re-entering the courts and are advising on best practices to maintain social distancing and minimize their risk. No one is being forced to enter the courts if they do not feel safe doing so.