SJV compiles the most frequently asked questions from both our customer base and prospective customers of SJV. Through sharing this information, we seek to continue our mission towards being the most transparent solutions provider to the pre-employment and tenant screening industries.
Criminal Records and Court Data Solutions
SJV defers to client contract requirements when determining data retention expectations. If a client does not define specific data retention requirements, SJV will retain archived data for a period of six (6) months.
The integrity and security of the data collected is an integral part of SJV’s systems and processes and is required to provide those using SJV’s systems with the confidence that the data is accurate and protected through collection, storage, analysis, and reporting. The following are techniques, best practices, and industry standards that SJV utilizes to establish a strong control environment that ensures both the integrity and security of the data collected through its life-cycle.
Yes, we have built our processes and technology to respect those guidelines and our technologies provides greater assurance that we will follow those guidelines with every verification performed.
SJV's default scope is to provide 10 years’ worth of felonies and misdemeanors, plus all other readily available and complete felonies on primary index.If a particular case requires additional research (i.e. On Microfiche, Requires Clerk Assistance, Must Be Ordered Off-Site, etc) it will be considered ‘Not Readily Available’ as defined by the PBSA Researcher Guidelines.
Additional pursuit options and longer or shorter scope parameters are available upon request but will be charged at an additional price as they are outside the standard.
While the majority of search orders are returned in less than 72 hours, each jurisdiction and source has its own research protocol, leading to variations in TAT county by county. SJV Data Solutions is happy to provide a current TAT report on any jurisdiction you wish to review. Current clients may also view current TAT per jurisdiction via SJV Connect.
For more information, please contact our Sales Team
Any and all additional research fees will be sent to your team for approval each day. This ensures you are always in the know and cuts down on delays. You have the ability to approve the fees instantly by logging into SJV Connect. You also have the ability to set an automatic approval threshold, should you so choose, to further expedite the research process.
Our Verifications Suite includes Domestic and International solutions for: Employment, Education, References, Professional Licenses, Military Service, DOT and Global ID Verification.
SJV offers DOT verifications customized to our clients' current practices and procedures. If you are interested in our DOT offerings, please contact a member of our Sales Team for more information.
Our standard call pattern is 4 contact attempts in 4 days. However, SJV offers the ability to customize call patterns to our clients' preferences, as well as the preferences of the end users.
SJV MedEx Monitoring solution exceeds the minimum recheck requirement of the OIG. SJV's MedEx Monitoring product allows clients to create an on-going pool of candidates which are continuously monitored from the date of entry to the date of removal. MedEx Monitoring provides exclusion information as soon as the database is updated. This allows employers to quickly assess how to proceed, and avoid the possibility of incurring thousands in fees by waiting until the next week, month, or year to learn of their applicant's exclusion.
Yes. SJV can provide you and your customers with a template to load new names to SJV Connect without individual search entry. SJV Connect also has the capability of removing a list of names from an existing batch without composing a new list from scratch. Just send the names that should be removed in the template and our system will take them out of the batch for future research.
Each third party integration platform supports various levels of SJV’s MedEx Solution. However, all MedEx products are able to be ordered via SJV’s Connect platform, as well as via direct API integration with SJV Connect.
SJV has vetted each and every country to determine what is needed for a valid search. All country specific consent forms are available via SJV Connect for our customers, as well as a generic consent form template. The consent form assures that all parties involved are in compliance with the laws of that country. Whether you are searching the United States or any country abroad, a consent form is required.
The SJV International Team strives to close all International Verifications within 7 to 8 business days, with updates provided every 48 hours. The Standard Time Service for all International verifications is up to 15 business days; if additional processing time is required, due to circumstances within certain regions such as holidays and processing delays, Researcher/Vendor must advise clients and adjust the ETA accordingly.
If after 15 days we are unable to complete the verification, the search order will be placed in Need Information status, where we request additional contacts from the client. The order is left in Need Information status for 10 days prior to closure.
Updates on verifications are provided daily, within pending lists or on SJV Connect. If additional information is required, you can contact our Client Services Team at firstname.lastname@example.org and they will provide further details.